Customer Service Advisor – Mobile/Digital – £18,000 ++ Chester

Chester   £15-20k   Commercial

Our Client is one of the Uk’s market leaders in the provision of Communications and IT Solutions to SME and Blue Chip Business across the UK with a full range of solutions and services including mobile, digital and cloud based solutions. Due to continued growth and market penetration within these fields, they seek to add a talented Customer Service Advisor to their high quality CS Team.

The main purpose of the role is that of First Line Support for their customers

Duties & Responsibilities

• Provide technical support to customers for Data Devices such as Smartphones, acting with the highest degree of courtesy and professionalism

• Troubleshooting a variety of technical and non technical issues

• Make calls to Networks to assist with queries

• Logging records of queries and the resolutions

• Create Distribution Lists and Sales Forms for equipment to be despatched

• Liaise with Accounts to check order payment methods

• Process Phone Care & Lease Care claims

• Check with Courier regarding queries on collections and deliveries with Courier Network

• Ensure all customer queries are prioritised and handled in the shortest time possible


• Excellent interpersonal and customer care skills

• Excellent analytical skills and the ability to solve problems

• A thorough understanding of iOS, Android, BlackBerry and Windows Phone.

• Willing to learn about different email infrastructures

• Strong Drive for Achievement, detail-orientated and organised

• Resilient

• Able to work independently and efficiently, to meet deadlines

• PC Literate

Salary is 18100 per Annum, with the hours of work Monday to Friday, 9:00 to 5:30 The role is full time and permanent and they seek to fill the role immediately…..

Want to apply for the Customer Service Advisor – Mobile/Digital – £18,000 ++ Chester role in Chester? Then fill out the form below or you can call us on 0844 415 7850.